In this help article you'll get answers
How to withdraw incentives or payouts?
What reward options are available?
When to expect incentives?
Why are incentives and payouts withheld?
How to withdraw incentives?
When a research study is launched on the platform, participants are invited to a study based on their relevant business expertise and industry experience.
When a participant successfully delivers on a study, they recieve the incentive in their wallet and from there a participant can decide how they would like to withdraw their incentive in the form of either gift cards, bank transfer, Stripe, PayPal, Visa Cards or donate to charity.
Visit your Dashboard to access your Wallet and withdraw funds the way you want.
You will be notified over email when incentives and payouts are available to withdraw in your wallet. Click on the available to withdraw tab to find the options to withdraw.
What reward options are available?
CleverX has partnered with Tremendous. Tremendous is one of the leading rewards and payouts platform used to distribute incentives for research purposes.
It provides CleverX participants over 2,000 options across 200+ countries to use their CleverX earnings, incentives and payouts into various reward options such as.
Gift cards
Bank transfer
PayPal
Visa prepaid card
Stripe
Donate to charity
To learn more about the available options across geographies, you can visit their entire catalog here.
When to expect incentives and payouts?
When a research study is launched on the platform, participants are invited to a study based on their relevant business expertise and industry experience. Most of studies fall under three types of research methods, that can affect the incentive amount and distribution timelines.
Online surveys
Moderated interviews
Product tests
Most incentives for moderated interviews and product tests are issued within 48 to 72 hours of completion and in some scenarios 7-10 days.
However when it comes to online surveys, these studies could take longer for researchers to distribute particpant incentives and payouts over days and weeks for these reasons.
Online survey studies are generally large scale studies i.e. they require 100's if not 1000's of responses.
The time taken to process this amount of data practically takes days and weeks.
This could include validating each response.
Validating the quality of responses.
Validating fraudulent behavior and the use of AI.
We are always working with customers to ensure our participant community to get paid as fast as possible, however in large scale studies it can take longer than usual.
You can always reach out to CleverX team lead on mir@cleverx.com with your questions.
Why are sometimes incentives withheld?
Researchers at times can withhold incentives and payouts from a participant for these reasons. As a participant, it is important to be aware of these reasons.
Larger studies sometimes might takes days or weeks to process all responses and could affect holding off on incentives and payouts
Time required to validate the truthfullness of responses
Validating the use of AI responses especially on open-ended questions
Validating fraudulent behavior
Incomplete responses or partial failure of required tasks
Late arrivals to interviews